Complete Platform to Operate and Scale a Multi-Vendor Delivery Business
Key Features of Our Ready-Made Food Delivery Marketplace System
Our white-label food delivery marketplace solution is designed to give you full control over vendors, customers, orders, and deliveries from a single, centralized platform. It supports multi-restaurant operations with flexible configurations tailored to your business model.
Built for high-performance and scalability, the system includes all essential tools required to manage daily marketplace operations efficiently. From real-time order handling and vendor management to secure payments and delivery coordination, the platform is optimized to help you launch faster, operate smoothly, and grow sustainably in competitive on-demand markets.
Applications Included in Our Ready-Made Food Delivery Marketplace System
Our Food Delivery Marketplace Solution includes all essential applications required to operate, manage, and scale a multi-vendor delivery business. From customer ordering interfaces to merchant management, admin control, and real-time delivery tracking, each application is designed to work seamlessly as one unified platform.
⚡ Launch Fast | ⚙️ Control Easily | 📈 Scale Smoothly
Website Platform
Customer-facing website for browsing and ordering from the Food Delivery Marketplace.
Backend for Merchants
Restaurant dashboard to manage menus and orders in the Food Delivery Marketplace.
Super Admin Backend
As an owner of the platform, there is a Master admin panel backend to manage all the features of the website, apps & merchant.
Live Delivery Mgt. Console
Separate delivery management console to track drivers in real-time for more efficient deliveries.
Customer Apps
iPhone & Android apps for your customer to browse nearby merchants & place orders to them.
Merchant Apps
Merchant staff app on iPhone & android for effectively manage orders & their item availabilities.
Driver Apps
iPhone and Android apps for riders for the delivery of orders at the customer door step.
Kitchen KOT Apps
Kitchen display app to receive, prepare, and update orders from the Food Delivery Marketplace in real time.
PWA Apps
Lightweight PWA apps for customers, merchants, and drivers to access the Food Delivery Marketplace without app store installs.
12-Month Support & Hosting
Includes 12 months of technical support and VPS hosting to run your Food Delivery Marketplace platform reliably.
Common Features in Food Delivery Marketplace Platform
Our Food Delivery Marketplace Platform combines all core features needed to run a scalable multi-vendor delivery business. From customer ordering and merchant operations to admin control and real-time delivery tracking, every module works together as one unified system—built for performance, flexibility, and growth.
🧩 Modular Features | 🗺️ Smart Logistics | 🔔 Real-Time Updates
Dine-In / Pickup / Delivery
Configurable services like Dine-in / Table reservation, Pickup & Delivery Orders
Live Tracking Orders
Your customer can see the live delivery of orders on a map interface in app
Location-Based Merchants
Platform automatic detect user location and show nearby merchants
Push Notifications
Ability to send various push notifications to your customers, merchants & drivers
Email Notifications
Ability to send auto email notifications based on triggers on various order events
Text Notifications
The system send auto SMS text notification on various events of the order process
Loyalty Programme
Extensive loyalty programme module with configurable settings
Payment Gateway
Integrated with Paypal, Stripe, Payfast & we can add any local payment gateway
Cash On Delivery
Customer can pay cash on delivery for delivery orders
Address Book
System save address while customer placing the orders
Google Maps
The whole platform works with Google Map for tracking, delivery fee, nearby merchants
Discount & Offers
Configurable settings for discounts, offers & vouchers, etc.
Delivery Tip
Customer can pay a delivery tip to riders at the checkout screen
Commission Model
Platform owner can set different commission on orders for different merchants
Subscription Model
Platform owner can provide services on a monthly subscription model
Featured Merchants
Make merchants featured to appear on home screen or home page of website
Multi Language
One to one language conversion. No automatic google translation.
Sales Report
Sales Summary – Merchant Wise, Customer Data, etc.
Live Orders
Platform owner also see and manage live orders with unattended orders
Order Status
Platform owner staff & merchant manage different stages of order status
Reviews
Review module, customer submit review based on order or merchant food items
Manage Location
Option to Manage manual location entries instead of Google auto addresses (optional)
Permission Access
All backends have permission based access for different staff users
SEO Friendly
Website coded with SEO friendly URL slugs, dynamic SEO meta tags
Features of Merchant Apps - PWA, iPhone & Android
Our Food Delivery Marketplace Merchant App is designed to help restaurants and vendors manage daily operations with speed and accuracy. From accepting orders to controlling menus, pricing, and availability, the merchant app puts full operational control in one simple interface. Built for busy kitchens and growing businesses, it ensures faster order handling, fewer errors, and smoother coordination with delivery and admin systems.
🧾 Order Control | 🛠️ Menu Management | 🔔 Instant Alerts
Live Orders
Incoming Order – In Preparation – Ready Orders Management
Notification Sound on New Orders
Proper loud sound on new orders, delayed orders & unattended orders
Time Management
Set the time between different stages of order preparation
Driver Assignment
Ready delivery orders auto find a nearest available driver or can be assigned manually
Store Availability
Merchant can open & close staus of their availability from the app
Item Availability
Merchant can switch the availability of all the items
Opening Hours
Merchant can manage operating hours from the app
Booking Mgt.
Manage table bookings with in the merchant app
Food Menu Mgt.
Merchant can manage whole food menu catalogue from the merchant app
Voucher Mgt.
Manage offers & vouchers from the merchant app
Bluetooth Printer
Print order receipts automatically or manually or as soon as accept the new orders
Keep the App Awake
Settings to make the app awake mode so that it acts as a live screen on tablets
Live Delivery Management Console (Web-Based)
The Food Delivery Marketplace Live Delivery Management Console gives operators complete visibility and control over delivery operations in real time. Track active orders, monitor driver locations, assign or reassign deliveries, and resolve delays instantly from a single web dashboard. Built for scale, it helps ensure faster deliveries, better coordination, and higher customer satisfaction across the entire marketplace.
🗺️ Real-Time Tracking | 🚴 Smart Dispatch | 📊 Centralized Control
Live Tracking of Drivers
Shows live location of online / offline drivers on map interface
Auto Assignment
System automatically assign orders to nearest available driver
Driver Team Mgt.
Manage individual drivers as well as group them under as a team
Manual Task Assignment
Ability to assign a manual task to selected driver for pickup & delivery
Live Delivery Orders
Shows live status of orders – New Orders, Assigned & delivered orders
Online Drivers
Web delivery console shows list of all online and offline drivers
Driver Search on Map
Ability to search driver on map interface with their name
Sound Notification
Feature of sound notification on new order, unattended order & completed order
Frequently Asked Questions – Food Delivery Marketplace Solution
This FAQ section answers the most common questions about our Food Delivery Marketplace Solution, covering platform capabilities, scalability, integrations, security, and operational workflows. Whether you are planning to launch a new multi-vendor delivery business or upgrade an existing system, these answers will help you understand how the solution works in real-world scenarios.
1. What core features are included in a Food Delivery Marketplace Solution?
A Food Delivery Marketplace Solution includes essential modules such as customer ordering apps, merchant dashboards, delivery partner apps, live tracking, payment processing, commission management, and admin control panels. These features work together to manage multi-vendor operations efficiently, ensuring smooth order flow, real-time updates, and centralized control across the entire delivery ecosystem.
2. How does real-time order tracking work in the marketplace platform?
Real-time order tracking allows customers, merchants, and admins to monitor order status from confirmation to delivery. GPS-based tracking updates driver location live on the map, while automated status changes keep all parties informed. This feature improves transparency, reduces customer support queries, and helps delivery teams optimize routes and delivery times.
3. What features are available in the merchant (restaurant) app?
The merchant app provides tools for managing incoming orders, updating order status, controlling item availability, adjusting preparation times, and viewing sales reports. Merchants can enable or disable delivery, pickup, or dine-in options instantly. Push notifications ensure no order is missed, helping restaurants operate efficiently during peak hours.
4. How does the platform handle multiple delivery modes like pickup, dine-in, and delivery?
The Food Delivery Marketplace Solution supports multiple fulfillment modes within a single system. Merchants can enable delivery, self-pickup, or dine-in ordering based on their business model. Customers see only the available options, while the backend handles pricing, order routing, and timing separately for each mode without operational conflicts.
5. What delivery management features are available for admins?
Admins have access to a live delivery management console that displays active drivers, ongoing orders, delivery zones, and performance metrics. Orders can be manually assigned, reassigned, or escalated if needed. This feature ensures full operational control, faster issue resolution, and better delivery efficiency across the marketplace.
6. How does commission and revenue management work in the system?
The platform allows flexible commission configuration per restaurant, category, or region. Admins can set percentage-based or fixed commissions, delivery fees, service charges, and promotional discounts. Automated settlement reports track earnings transparently, making the Food Delivery Marketplace Solution suitable for scalable and revenue-driven business models.
7. What payment features are included in the Food Delivery Marketplace Solution?
The solution supports multiple payment methods such as cards, wallets, online payments, and cash on delivery (if enabled). Payments are securely processed and split automatically between merchants, drivers, and the platform based on predefined rules. This feature reduces manual reconciliation and ensures smooth financial operations.
8. How does the platform support scalability as the business grows?
The Food Delivery Marketplace Solution is built with a modular and scalable architecture. New restaurants, delivery partners, cities, or service zones can be added without system changes. Performance-optimized backend services, cloud hosting compatibility, and load management features ensure the platform remains stable even with high order volumes.
9. What notification and communication features are included?
The platform includes automated push notifications, SMS alerts, and in-app updates for customers, merchants, and drivers. Notifications cover order confirmations, preparation status, delivery updates, and promotions. These features improve engagement, reduce order confusion, and enhance overall user experience across the marketplace.
10. How does the admin dashboard help manage the entire marketplace?
The admin dashboard provides full visibility into orders, users, merchants, drivers, payments, and analytics. Admins can manage onboarding, control platform settings, monitor performance, and generate reports from one interface. This centralized control is a key feature that enables efficient operation of a Food Delivery Marketplace Solution.
And, Much more...
Please connect with us to get a demo of the Marketplace System.
Tag: Feature List of Food Delivery Marketplace Solution – Top features of Food Delivery Marketplace Solution – Popular Features of Food Delivery Marketplace Apps
